Return Policy
Return Request
Food items
Food items are inherently perishable, fragile by nature and sold as-is; therefore, we do not offer and cannot accept exchanges or returns.
For exceptions or questions, please email us at shop@giadzy.com and include the order number, photos and product(s) you’d like to submit for review.
Non food items (NFIs)
If you would like your items to be considered for a return, please email us at shop@giadzy.com with the subject line “Return Request” and include the order number, photos and product(s) you’d like to submit for review.
It may take seven (7) days for our team to analyze and reply to any requests. Please note that refunds may incur an additional cost. The refund may take up to 30 days to clear, depending on the credit card, bank, and payment processor.
A refund will only be issued once we have received your returned items in good condition, sealed and not tampered with. Any items that are damaged when we receive them are not eligible for refund.The original shipping and handling charges are not refundable.
You will receive a reimbursement notification email with the details of your refund.
Refund Request
At Giadzy, we pride ourselves on customer experience. If you received your products with any issue, you may request a refund within seven (7) days from when you received your order. Thereafter, your request will be analyzed by the Giadzy team.
Only items purchased at Giadzy.com may be eligible for refunds.
To open a Refund request, email us at shop@giadzy.com with the subject line “Refund”. Please include the order number and attach a photo and description of the issue. It may take seven (7) days for our team to reply to any request.
Refunds will be credited to the original payment method, which may take up to 30 days, depending on the credit card, bank, payment processor or store credit.
Shipping /Carrier Related Issues
Shipping costs, service, and delivery fees are refundable for lost or damaged orders in transit and other carrier-related issues. If your order has become lost or damaged during shipment, you may ask for a refund within seven (7) days of the estimated delivery date.
To request a refund for Lost or Damaged Orders, please email shop@giadzy.com with the subject line “Lost or Damaged Order”, including the order number and product(s) you’d like to submit for review.
Please have your order number in hand for any action related to the above so that our team may work with you to complete your request. If you do not have your order number, our team will try to look up your purchase using the email and customer name provided at the time of sale (if any), but we cannot guarantee that we will be able to accommodate your request in such an instance.
Exchanges
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
Order Cancellation
A customer may cancel an order prior to the order being shipped. If your order has been shipped we are unable to cancel the order. Please call us at (844) 686-2426 or chat with one of our representatives at Giadzy.com for further assistance.
