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Return Policy

RETURN POLICY

Returns

Food items are inherently perishable by nature and sold as-is; therefore, we do not offer and cannot accept exchanges or returns.

For any other inquires, please email us at  with the subject line “Return Request” and inform us of the order number and the product you’d like to return. It may take seven (7) days for our team to analyze and reply to any request. Please note that refunds may result in additional cost. If your return claim is accepted, upon receiving and confirming the receipt of the returned item, refunds will be credited to the original payment method. It may take up to 30 days, depending on the credit card, bank, and payment processor.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. According to our Return Policy, you may return the purchased item when in good condition and go to giadzy.com to buy the correct item in a new order.

Order Cancellation

A customer may cancel an order if a cancellation request is made through one of our customer services channels (chat, email, or phone number) and confirmed by one of our representatives before shipment.

Please note that our orders usually ship within (3) three days of the purchase date.

Refunds

At Giadzy, we pride ourselves on our customer experience. If you received your products with any issue, you might ask for a refund of your order purchase price within thirty (30) days of your purchase receipt. All refunds are subject to this Return Policy and approval by Giadzy in each instance. For any reimbursement, the customer must have proof of purchase and a picture of the issue.

To open a Refund request, email us at shop@giadzy.com with the subject line “Refund.”

It may take seven (7) days for our team to process and reply to any request.

All refunds will be credited to the original payment method, which may take up to 30 days, depending on the credit card, bank, or payment processor.

Lost or Damaged Order

Shipping costs, service, and delivery fees are refundable for lost or damaged orders in transit and other carrier-related issues. If your order has become lost or damaged during shipment, you may ask for a refund within seven (7) days of the estimated delivery date, as applicable. To request a refund for Lost or Damaged Orders, please email shop@giadzy.com with the subject line “Lost or Damaged Order” and inform your order number.

Please have your order number in hand for any action related to the above so that our team may work with you to complete your request. If you do not have your order number, our team will try to look up your purchase using the email and Customer Name that was given at the time of sale (if any), but we cannot guarantee that we will be able to accommodate your request in such an instance.