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FAQs

Membership

The Membership is an all-access pass to unforgettable experiences that embody the essence of Italian pleasure. Join your Giadzy community as we unlock new ways to live la dolce vita every day. Click here to learn more.

Absolutely! The Membership is open to all individuals regardless of their location. Although the shipping perks are exclusive to orders within the Continental US, the Membership offers many fantastic features and content, such as access to recipes, live streams, and exclusive Giada-related content!

No. Once you’ve selected your billing frequency and completed the checkout process, it cannot be changed. You may cancel your Membership and restart a new one if you need to change your billing frequency.

Yes. You can update your payment method at any time by logging into your account, then selecting My Membership > Payment Methods.

Log in to your account at Giadzy.com and go to your profile to manage your membership.

Your account will still show the title of any Member-exclusive content you have saved, but you will no longer be able to access that content in full. If you choose to reactivate your Membership, your saved content will become available immediately.

Yes. Memberships can be reactivated at any time.

Gifts

Yes, we have the gift selection in the checkout where you can add a special gift message. You can see here how our gift packaging looks like.

Yes, but in order to ship to multiple addresses, you'll need to place separate orders. We can only ship one order to one shipping address.

Yes, we sell Digital Gift Cards that can be sent as a gift. Click here to learn more.

Yes, our gifting catalog has an extensive selection of authentic Italian foods guaranteed to delight seasoned chefs, casual snackers, and everyone in between. Click here to learn more about our Corporate Gifting.

Products we sell

Yes, we have Organic/non-GMO options. All our product ingredients and information can be found in the product detail page. You can see our selection of organics here.

Yes, we have Gluten free options. All our product ingredients and information can be found in the product detail page. You can see our selection of gluten free products here.

Yes, we have Vegan options. All our product ingredients and information can be found in the product detail page.

All our products come with a clearly marked expiration date. This date indicates the "best by" or "best before" date, ensuring optimal flavor and quality. Consuming the product after this date is generally safe, but it may not retain its optimal flavor or texture. Additionally, proper storage can help extend the shelf life of our ingredients. For specific guidelines on storage and extending shelf life, please don't hesitate to contact us.

The expiration date indicates the "best by" or "best before" date, signifying the period during which the product is at its peak quality. While we do carry products that follow the standard format for expiration dates in the US, displayed as MMDDYY, most of our products typically follow the date notation used in Italy, which is displayed in the Day-Month-Year format. If you need clarification on which notation your product follows, please don't hesitate to contact us.

Orders / Shipping

We currently ship to U.S. addresses, including Alaska, Puerto Rico, Hawaii and Virgin Islands. We do not ship to PO Boxes/APO/FPO.

At this time we cannot accommodate special delivery instructions.

For shipping inside the Continental U.S., we offer free shipping on all orders for Members, or a flat fee of $10.50 for standard shipping for Non-Members.

For orders for other U.S. territories (Alaska, Hawaii, Puerto Rico and Virgin Islands), our shipping fee is $39.99

Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Please allow 2 business days during peak seasons.

Please contact us promptly and we will do our best to ensure your shipping address it updated. Note that we are unable to redirect the order once its on route to you. 

Please refer to your shipping confirmation email to find your tracking number. If you are unable to locate your shipping confirmation email, please contact us.

Please refer to your shipping email to find your tracking number. Click on your tracking number and you’ll be able to see where your package is.

No, your order can be left unattended.

3-5 days, and you will receive an email with your tracking number once your order ships.

Subscription Services

When you subscribe to a box, you opt in to a recurring charge of the amount of the box you subscribed and shipping fees, when applicable, every month, until you cancel your subscription. You can skip a delivery at any month, and you can cancel your subscription too. At the beginning of each month, you’ll receive an email from Giadzy with the products inside your subscribed box, so you can make your decision.

You will only pay for the box you are getting, and the shipping fee, when applicable

You can subscribe to all our 3 (three) boxes, and skip as many months as you wish. We only allow customers to subscribe to a max of 1 (one) of each box. 

There’s no end day to your subscriptions services, even though you can cancel it at any time. It auto renews every month before your shipping day.

Yes, before your box ships on the respective month, you can go in your account at any time and select the option to ship your box now, or schedule another day for your shipment. You can also skip the shipment.

No, our boxes are curated under a specific theme or recipe and we do not offer customization at this moment. All subscription boxes are final and non-exchangeable, but you can skip a month if so you wish

Unfortunately, we don’t offer this service at the moment. 

Yes, if you subscribe to the “Recipe of the Month box” you’ll receive the recipe instructions via email, and you’ll also find it in your account at Giadzy.com

Our Pasta Box is suitable for dairy free, vegan and vegetarian diets. Even thought some of the boxes of “Pantry Box” and “Recipe of the Month” may be fit to gluten, dairy, vegan and/or vegetarian friendly diets, others may don’t. If you wish to subscribe to any of our boxes, you’ll receive an email with the products that will ship inside each subscribed box, and you can opt to skip a month if not suitable for your dietary restrictions.

Not at this moment.

Yes, inside your account, you’ll see “My Subscriptions“ where you can manage your subscriptions, including skipping shipments, changing ship dates, and cancellations.

All your information lives under your account at Giadzy.com. If you have any questions about updating something specifically, don’t hesitate to contact us!

The subscription box costs the price of products being shipped and shipping charges, if applicable.

You will be billed up to 5 (five) days before your order ships to you, every month.

You can change your credit card or payment information at any time in your account page.

You can update your shipping address under “My Subscriptions” in your account.

Packaging

Our gift boxes and products are packed in 100% recyclable material. Click here to learn more about our packaging!

Products are packed with care. We carefully wrap all fragile items to ensure they will arrive perfect.

Every single order from Giadzy will arrive in one of our beautiful custom designed boxes. Whether it's a gift for you or a loved one, everyone will feel special opening up their delights from Italy. See here more about our packaging.

Payments / Promotions

We accept credit cards, Google Pay, Paypal and Apple Pay.

We have some promotions and offers throughout the year. Click here and sign up for our emails to be notified first of promotions.

Your order history inside your account will contain all the information about your orders, but if you want to look at your subscriptions, you need to go to “My Subscriptions”, also on your account page.

It’s is an accelerated checkout from Shopify that allows you to save email address, credit card, and shipping and billing information. Please note that Giadzy does not held this information.

Refund Policy

Please see our refunds policy here.

Orders can only be cancelled before they are shipped. Contact us and we can help you: https://giadzy.com/pages/contact

We don’t offer exchanges or returns on food items. Please read carefully our refunds, return & exchanges policy here.

My Account

You can log in to your account at Giadzy.com by clicking on the link at the top right corner of your screen.

Try accessing the login page and click on forgot your password. If that doesn’t work, contact us and we can help you.

Access the login page and click on forgot your password or contact us and we can help you.

You can contact us using this link.

Contact us and we can help you.

Others

Giada Catering is now available in Southern California. Whether you’re planning an intimate gathering or a grand celebration, Giada Catering will make your event unforgettable! Click here for more info.

Please make sure you subscribed for our newsletter and you checked your spam folder. We suggest you add shop@giadzy.com in your contacts! If you still are not receiving our emails, contact us and we can help you.