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FAQs

Holidays / Gift Orders

Orders can take up to 2 business days to be processed and shipped to you, and it can take up to 5 days in transit. To guarantee you'll get your order on time for the Holidays, please refer to the dates below:

Thanksgiving day

- East Coast (South & North): order by 11/17

- Mid & Southwest: order by 11/15

- West Coast: order by 11/14

Christmas eve

East Coast (South & North): order by 12/19

Mid & Southwest: order by 12/15

West Coast: order by 12/14

NYE

East Coast (South & North): order by 12/26

Mid & Southwest: order by 12/22

West Coast: order by 12/21

Yes, we have the gift selection in the checkout where you can add a special gift message.

Yes, but in order to ship to multiple addresses, you'll need to place separate orders. We can only ship one order to one shipping address. We offer free shipping on all orders above $75 (before taxes and shipping).

Orders / Shipping

No, though new customer orders over $75 will receive free shipping.

We currently ship to U.S. addresses. We do not ship to PO Boxes/APO/FPO.

At this time we cannot accommodate special delivery instructions.

We offer free shipping on all new customer orders above $75 (before taxes and shipping), or a flat fee of $9.95 for standard shipping on all other orders.

Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Please allow 2 business days during peak seasons.

Please contact us promptly and we will do our best to ensure your shipping address it updated. Note that we are unable to redirect the order once its on route to you. 

Please refer to your shipping confirmation email to find your tracking number. If you are unable to locate your shipping confirmation email, please contact us.

Please refer to your shipping email to find your tracking number. Click on your tracking number and you’ll be able to see where your package is.

No, your order can be left unattended.

Packaging

Our gift boxes and products are packed in 100% recyclable material.

Products are packed with care. We carefully wrap all fragile items to ensure they will arrive perfect.

Every single order from Giadzy will arrive in one of our beautiful custom designed boxes. Whether it's a gift for you or a loved one, everyone will feel special opening up their delights from Italy.

Products we sell

Yes, we have Organic/non-GMO options. All our product ingredients and information can be found in the product detail page. You can see our selection of organics here.

Yes, we have Gluten free options. All our product ingredients and information can be found in the product detail page. You can see our selection of gluten free products here.

Yes, we have Vegan options. All our product ingredients and information can be found in the product detail page.

Payments / Promotions

Please feel free to explore the options and order what you like. We do not offer subscriptions at the moment. 

We accept credit cards, Google Pay, Paypal and Apple Pay.

We have some promotions and offers throughout the year. Click here and sign up for our emails to be notified first of promotions.

Refund Policy

Please see our refunds policy here.

Orders can only be cancelled before they are shipped. Contact us and we can help you: https://giadzy.com/pages/contact

We don’t offer exchanges or returns on food items. Please read carefully our refunds, return & exchanges policy here.

My Account

You can contact us using this link.

Access the login page and click on forgot your password or contact us and we can help you.

Technical Support

Try accessing the login page and click on forgot your password. If that doesn’t work, contact us and we can help you.

Contact us and we can help you.

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