Gift Orders
Yes, we have the gift selection in the checkout where you can add a special gift message. You can see here how our gift packaging looks like.
Yes, but in order to ship to multiple addresses, you'll need to place separate orders. We can only ship one order to one shipping address. We offer free shipping on all orders above $85 (before taxes and shipping).
Yes, we sell Digital Gift Cards that can be sent as a gift. Click here to learn more.
Yes, our gifting catalog has an extensive selection of authentic Italian foods guaranteed to delight seasoned chefs, casual snackers, and everyone in between. Click here to learn more about our Corporate Gifting.
Products we sell
Yes, we have Organic/non-GMO options. All our product ingredients and information can be found in the product detail page. You can see our selection of organics here.
Yes, we have Gluten free options. All our product ingredients and information can be found in the product detail page. You can see our selection of gluten free products here.
Yes, we have Vegan options. All our product ingredients and information can be found in the product detail page.
All our products have a clean expiration date in the package, even thought some may be in European date format. But if you have any questions, you can contact our customer service.
Orders / Shipping
No, though customer orders over $85 will receive free shipping for orders on Continental US.
We currently ship to U.S. addresses, including Alaska, Puerto Rico, Hawaii and Virgin Islands. We do not ship to PO Boxes/APO/FPO.
At this time we cannot accommodate special delivery instructions.
For shipping inside the Continental U.S., we offer free shipping on all new customer orders above $85 (before taxes and shipping), or a flat fee of $9.95 for standard shipping.
For orders for other U.S. territories (Alaska, Hawaii, Puerto Rico and Virgin Islands), our shipping fee is $39.99
Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Please allow 2 business days during peak seasons.
Please contact us promptly and we will do our best to ensure your shipping address it updated. Note that we are unable to redirect the order once its on route to you.
Please refer to your shipping confirmation email to find your tracking number. If you are unable to locate your shipping confirmation email, please contact us.
Please refer to your shipping email to find your tracking number. Click on your tracking number and you’ll be able to see where your package is.
No, your order can be left unattended.
3-5 days, and you will receive an email with your tracking number once your order ships.
Subscription Services
When you subscribe to a box, you opt in to a recurring charge of the amount of the box you subscribed and shipping fees, when applicable, every month, until you cancel your subscription. You can skip a delivery at any month, and you can cancel your subscription too. At the beginning of each month, you’ll receive an email from Giadzy with the products inside your subscribed box, so you can make your decision.
You will only pay for the box you are getting, and the shipping fee, when applicable
You can subscribe to all our 3 (three) boxes, and skip as many months as you wish. We only allow customers to subscribe to a max of 1 (one) of each box.
There’s no end day to your subscriptions services, even though you can cancel it at any time. It auto renews every month before your shipping day.
Yes, before your box ships on the respective month, you can go in your account at any time and select the option to ship your box now, or schedule another day for your shipment. You can also skip the shipment.
No, our boxes are curated under a specific theme or recipe and we do not offer customization at this moment. All subscription boxes are final and non-exchangeable, but you can skip a month if so you wish
Unfortunately, we don’t offer this service at the moment.
Yes, if you subscribe to the “Recipe of the Month box” you’ll receive the recipe instructions via email, and you’ll also find it in your account at Giadzy.com
Our Pasta Box is suitable for dairy free, vegan and vegetarian diets. Even thought some of the boxes of “Pantry Box” and “Recipe of the Month” may be fit to gluten, dairy, vegan and/or vegetarian friendly diets, others may don’t. If you wish to subscribe to any of our boxes, you’ll receive an email with the products that will ship inside each subscribed box, and you can opt to skip a month if not suitable for your dietary restrictions.
Not at this moment.
Yes, inside your account, you’ll see “My Subscriptions“ where you can manage your subscriptions, including skipping shipments, changing ship dates, and cancellations.
All your information lives under your account at Giadzy.com. If you have any questions about updating something specifically, don’t hesitate to contact us!
The subscription box costs the price of products being shipped and shipping charges, if applicable.
You will be billed up to 5 (five) days before your order ships to you, every month.
You can change your credit card or payment information at any time in your account page.
You can update your shipping address under “My Subscriptions” in your account.
Packaging
Our gift boxes and products are packed in 100% recyclable material. Click here to learn more about our packaging!
Products are packed with care. We carefully wrap all fragile items to ensure they will arrive perfect.
Every single order from Giadzy will arrive in one of our beautiful custom designed boxes. Whether it's a gift for you or a loved one, everyone will feel special opening up their delights from Italy. See here more about our packaging.
Payments / Promotions
We accept credit cards, Google Pay, Paypal and Apple Pay.
We have some promotions and offers throughout the year. Click here and sign up for our emails to be notified first of promotions.
Your order history inside your account will contain all the information about your orders, but if you want to look at your subscriptions, you need to go to “My Subscriptions”, also on your account page.
It’s is an accelerated checkout from Shopify that allows you to save email address, credit card, and shipping and billing information. Please note that Giadzy does not held this information.
Refund Policy
Please see our refunds policy here.
Orders can only be cancelled before they are shipped. Contact us and we can help you: https://giadzy.com/pages/contact
We don’t offer exchanges or returns on food items. Please read carefully our refunds, return & exchanges policy here.
My Account
You can log in to your account at Giadzy.com by clicking on the link at the top right corner of your screen.
Try accessing the login page and click on forgot your password. If that doesn’t work, contact us and we can help you.
Access the login page and click on forgot your password or contact us and we can help you.
You can contact us using this link.
Contact us and we can help you.
Others
Giada Catering is now available in Southern California. Whether you’re planning an intimate gathering or a grand celebration, Giada Catering will make your event unforgettable! Click here for more info.
Please make sure you subscribed for our newsletter and you checked your spam folder. We suggest you add shop@giadzy.com in your contacts! If you still are not receiving our emails, contact us and we can help you.
